RM
Ronnie M

1 reviews | Active since Dec 2016

03 Jan 2017, 12:22

Complain about poor service rendered

<p>On 19 February 2016, I bought a Vodacom Smart Tab 3G from Total Sport on my account. The EMEI number is ********** ********** 0. Reason for buying the Tablet was because Vodacom was having a promotion that there would be 200MB of data loaded for 24 months once the simcard is activated in store. The simcard was activated but no data was loaded.</p> <p><br />In March 2016 I went to a Vodacom at Golden Walk Mall in Germiston to complain about the matter and my data was loaded after the complain. Since then till today no data has been loaded. </p> <p><br />On the 16th of December 2016, I went to the same Vodacom shop yo lodge a complain again. A lady by the name Reneilwe called from the Vodacom shop to lodge my query and made me speak to the person on the line. The man did not tell me who he was but he did register my complain to the relevent department. He then promised that the response to my complain would be attended to in 24hours.</p> <p><br />On the 22nd December 2016, I went to find out what the problem was and no one could help not even Reneilwe. </p> <p><br />I request that Hellopeter could investigate and help where possible. The cell number in question is ********** 532. You can contact me Ronnie on ********** 871 for further explanation and feed back of the problem.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team