Complain about ISP Vodacom for Fibre

Item: Vodacom
Rating: 1
Author: Nompumelelo D

I chose Vodacom as my ISP when I requested Vuma to install my Fibre on Monday I processed payment till today 6 days later I’m still not connected. The installation was done on Thursday which was 3 days after I made payment and the installers told me I will receive an email with my login password after numerous calls to Vodacom I’m really sick and tired I want to change ISP they are not professional at all I cannot deal with such pathetic service they providing to customers on fibre , I went to Facebook to check their reviews everyone is complaining and telling ppl not to go there had I known earlier about these reviews I wouldn’t have chosen them at all 🥲🥲🥲I regret can someone please get me my password and send to my email pleaasseeeeeeee

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 May 2022, 17:53

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 May 2022, 17:53

Official

Nompumelelo D's updateReviewer Update

09 May 2022, 05:51

This is a automotive response I don’t want to see , kindly response with something that will assist me regarding my issue because it is still unresolved, I also checked other reviews there is another customer that complained about the same thing on sat morn they also received the same responcse here on Hellopeter what’s going on at Vodacom , CallCentre staff is giving empty promises when they know very well the department that’s supposed to give me a password doesn’t work on weekend but since Friday they have been saying Tommorow daily everyone I spoke to 🥺🥺

Nompumelelo D's update09 May 2022, 05:51

Reviewer Update