Complain

I Had a worst experience with Vodacom as a whole, I settled my account on the 19 July at Nicolway mall and advised the store I want to cancel my contract, the guy who assisted gave me the settlement amount and advised account will be canceled, On the 01 September R983 was debited from my account by Vodacom,Called their call center spoke to Sne Luthuli who advised my account was not canceled it will only be terminated 2023,I asked her how come cause I signed 2year contract with Vodacom, Sne said the contract was carried over ,I asked her why was that communicated to me via email or telephonically,Sne said they don't advise customers of that,Which I feel is a *******, by the way Sne works in a retention department, Sne transfered me to billing department I then spoke to Felicia who advised I'm on month to month contract I can cancel at any time,Later on I received a Call from Chad who addressed himself as Retention manager, telling me that Felicia gave an incorrect information, My issue is how come 3 people who work for the same company give me different information, Chad promise that he will investigate and send me feedback yesterday, he also said I'll receive an incident number via sms and email,did not receive any,I'm just asking myself if the CEO of Voda knows what her staff members are catching up on when dealing with customers,I want my name to be cleared asap before I explode,