ZM
Zinhle M
1 reviews | Active since Oct 2025
10 Apr 2026, 12:30
Complain
Im a new contract client was debited without receiving my order, It's stuck at Ram hub Richard's bay i went there yesterday to try to collect it due to Vodacom strict rules they didn't they said hasn't given them authority to deliver my parcel and it's 2 weeks now the parcel at thier hub they will be forced to send it back if no email of authorisation on their side is received. I can't get hold of Vodacom they have blocked me from calling, they don't even respond to my facebook inboxes any more. My daughter is without a phone there was a break in at res her phone n laptop was ****** currently she is writing trial exams she was supposed to get the phone during recess cos I app**** on 19 of March online was Approved on the 21 March, was supposed to receive my order last week Monday from Ram but I didn't instead month end i was debited for something i haven't received.
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Replies (4)
Vodacom's replyOfficial
10 Apr 2026, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Apr 2026, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZM
Zinhle M's updateReviewer Update
11 Apr 2026, 12:55My issue is still not resolved,
Your consultant called yesterday said with email Ram an authority to deliver at an updated address. Ram called today morning saying they are not authorised to deliver at my updated address, he is going to email you Vodacom and find out if shall they proceed with the delivery or not he never got back to me. Contacted you Facebook inbox was told you are in communication with Ram currently by email, will give me feedback, there isn't any n iam being ignored.
Your consultant called yesterday said with email Ram an authority to deliver at an updated address. Ram called today morning saying they are not authorised to deliver at my updated address, he is going to email you Vodacom and find out if shall they proceed with the delivery or not he never got back to me. Contacted you Facebook inbox was told you are in communication with Ram currently by email, will give me feedback, there isn't any n iam being ignored.
ZM
Zinhle M's update11 Apr 2026, 12:55
Reviewer Update
My issue is still not resolved,
Your consultant called yesterday said with email Ram an authority to deliver at an updated address. Ram called today morning saying they are not authorised to deliver at my updated address, he is going to email you Vodacom and find out if shall they proceed with the delivery or not he never got back to me. Contacted you Facebook inbox was told you are in communication with Ram currently by email, will give me feedback, there isn't any n iam being ignored.
Your consultant called yesterday said with email Ram an authority to deliver at an updated address. Ram called today morning saying they are not authorised to deliver at my updated address, he is going to email you Vodacom and find out if shall they proceed with the delivery or not he never got back to me. Contacted you Facebook inbox was told you are in communication with Ram currently by email, will give me feedback, there isn't any n iam being ignored.
ZM
Zinhle M's updateReviewer Update
14 Apr 2026, 11:19My issue is still not resolved
ZM
Zinhle M's update14 Apr 2026, 11:19
Reviewer Update
My issue is still not resolved
ZM
Zinhle M's updateReviewer Update
15 Apr 2026, 15:54Ram is not delivering who ever phoned me yesterday around 4 pm was lieying that they wl deliver today.
Debie gave Ram permission to return my parcel to your offices and **** that i said the address is my work place of which i have never said that on the application i wrote home address i never wrote work address.
Iam tired of all this since it's one lie after another from Vodacom team and you are taking back your parcel without letting me know and resolving my issue.
Debie gave Ram permission to return my parcel to your offices and **** that i said the address is my work place of which i have never said that on the application i wrote home address i never wrote work address.
Iam tired of all this since it's one lie after another from Vodacom team and you are taking back your parcel without letting me know and resolving my issue.
- I request for my money you debited back to my account with immediate effect bcos i have never n will never receive my parcel.
- You are such a ****, I regret doing this application with you, mtn never gave me such a horrible experience and service 😡😡😡😡
- I do have proof of emails from RAM about this pity here there is no option to upload files and images.
ZM
Zinhle M's update15 Apr 2026, 15:54
Reviewer Update
Ram is not delivering who ever phoned me yesterday around 4 pm was lieying that they wl deliver today.
Debie gave Ram permission to return my parcel to your offices and **** that i said the address is my work place of which i have never said that on the application i wrote home address i never wrote work address.
Iam tired of all this since it's one lie after another from Vodacom team and you are taking back your parcel without letting me know and resolving my issue.
Debie gave Ram permission to return my parcel to your offices and **** that i said the address is my work place of which i have never said that on the application i wrote home address i never wrote work address.
Iam tired of all this since it's one lie after another from Vodacom team and you are taking back your parcel without letting me know and resolving my issue.
- I request for my money you debited back to my account with immediate effect bcos i have never n will never receive my parcel.
- You are such a ****, I regret doing this application with you, mtn never gave me such a horrible experience and service 😡😡😡😡
- I do have proof of emails from RAM about this pity here there is no option to upload files and images.