ZS
Zodwa S
1 reviews | Active since Jan 2015
02 Mar 2023, 10:58
Complain
I have an issue of Vodacom as they have migrated my contract without my concerned. I have asked them to move my contracts back to the previous plans with they did. now I cannot upgrade because they did not reverse the migration. I have been calling them since yesterday, they have been sending me to pillar to post. I spoke to Lelethu from After sale department who promised to transfer to the department that was going to assist, but then she hanged up on me.
I have been a loyal customer with Vodacom for years and have 4 contracts with them, but they do not value my
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Replies (2)
Vodacom's replyOfficial
02 Mar 2023, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2023, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
ZS
Zodwa S's updateReviewer Update
03 Mar 2023, 13:47Yesterday got a message stating that "Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom."
This morning i received a message stating that "Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom". When i called Vodacom, the migration was not reversed as requested and i still cannot upgrade.
I have realized that Vodacom does not take their customers serious irrespective of the loyalty. I will cancelled all my 4 contracts with you and i'm definitely taking this case to Ombudsman and maybe you will deal with them in a proper manner.
This morning i received a message stating that "Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom". When i called Vodacom, the migration was not reversed as requested and i still cannot upgrade.
I have realized that Vodacom does not take their customers serious irrespective of the loyalty. I will cancelled all my 4 contracts with you and i'm definitely taking this case to Ombudsman and maybe you will deal with them in a proper manner.
ZS
Zodwa S's update03 Mar 2023, 13:47
Reviewer Update
Yesterday got a message stating that "Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom."
This morning i received a message stating that "Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom". When i called Vodacom, the migration was not reversed as requested and i still cannot upgrade.
I have realized that Vodacom does not take their customers serious irrespective of the loyalty. I will cancelled all my 4 contracts with you and i'm definitely taking this case to Ombudsman and maybe you will deal with them in a proper manner.
This morning i received a message stating that "Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom". When i called Vodacom, the migration was not reversed as requested and i still cannot upgrade.
I have realized that Vodacom does not take their customers serious irrespective of the loyalty. I will cancelled all my 4 contracts with you and i'm definitely taking this case to Ombudsman and maybe you will deal with them in a proper manner.