Complain

Hi... I'm Matome in early March 2024 my Mother got call from customer care vodacom from a lady telling her to update phones. She promise her one phone and the payment will be less. On 12 March 2024 my mom received call from Ram courier company about her parcel. She revived the parcel she found 4 Kicka 6 4G and 2 Huawei Mobile WiFi. She was not happy about it.

On the 14/03/24 we call no *** using my Mother no 079... 3631 we Spoke to Marcor Xholani Masibi asking him to cancel the order as mom not happy about it. Marcor Xholani Masibi conf that he will forward to matter to cancelling department as we call before end of 14 days. We ask to cancel all number this number as order 066... 2869, 082... 6581, 060... 9326, 064.... 928, 060... 7377, 0795l... 5231, 066... 8082. As my Mother she pensioner she cannot afford the premium. 079... 3631 and 066... 4867 can remain active. Since then no feedback received. On 01/04/2024 we call again to make follow up we spoke to Lunkelwa and she confirmed that no request done for collection she will re do it we must accept the call for collection.

On the 12/04/2024 we call again and we spoke to Ntombi she confirmed that they called no answer from my mother. My mother confirmed that they called by man from Tzaneen who collect that side. My mother confirmed that she is in Polokwane her address is in Polokwane. Then we gave Ntombi updated address and alternatively contact no of 078... 5605. Still no feedback.

On 26/04/2024 we called again and spoke to Palesa she confirmed that address was not updated. We asked her to update address for collection since then no reply till today. We are still waiting for Ram to call for collection.

Today we called and spoke to Cynthia and she said she don't know anything about our queries no records on system.

Vodacom deducted R3500 something how possible on pensioner can pay this monthly. My mom she is 62 plus of years then why is paying so much.

We demand all call recordings to confirm that my mother agreed on the deals that are active on her name and all this call we where calling.

Vodacom customer service is ****ming our granny here cause they don't understand the this deals. Your staff is incompeted they don't care about the customers.