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ZS
Zodwa S

1 reviews | Active since Jan 2015

10 Mar 2023, 11:44

COMPLAIN

This is the second time i'm complaining about this issue

Yesterday got a message stating that "Dear Vodacom Customer. A service ticket with reference number 1-**********6290 has been logged to a support team for investigation. Thank you Vodacom."

last week i received a message stating that "Thank you for your support. Your query with ref number 1-**********6290 has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom". When i called Vodacom, the migration was not reversed as requested and i still cannot upgrade.

I have realized that Vodacom does not take their customers serious irrespective of the loyalty. I will cancel all my 4 contracts with you and I'm definitely taking this case to Ombudsman and maybe you will deal with them in a proper manner.

0
Replies (2)
Vodacom
Vodacom's reply10 Mar 2023, 12:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
ZS
Zodwa S's update10 Mar 2023, 22:36
Reviewer Update
They reversed it after several phone calls I made with Vodacom. My issue is that my statement for this month is R2000+ which is something I don't have budget for. I feel like I'm paying for the mistakes that you did and I was not treated fairly as results I'm escalating this matter with ombudsman