Complain

Hi There <br> <br> I received a call from Vodacom dealer or something offering me a wifi router which I accepted, and received an sms saying 'your application referral number has been decline and later about vetting application registered against my account I must contact dealer for enquiries. I have been trying to call *** the whole day and called Vodacom sales to enquire about this but im not getting any joy, accept that this might be my Vodacom account, and I have never not even once have a debit order for Vodacom not going through in the past 5 years on Vodacom contract . What is this about can someone help me, its quiet frustrating not to be given answers when you need them. Who are these people and why are given a number that we don't get response when calling?