SN
Sizwe N
1 reviews | Active since Sept 2015
01 Nov 2023, 08:35
Complain
I lost my phone on the 20 of October 2023 ,I then called their customer care but i could not get help and I then went to vodacom shop at the Galeria Mall the following day to have it blacklisted so I could the ITC number they i have since gone to vodacom shop 4 times still vodacom hasn't resolved my problem instead they sent an sms informing me that my phone has been blacklisted no ITC and when i go to vodacom shop even them them they were unable to help me
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Replies (1)
Vodacom's replyOfficial
01 Nov 2023, 09:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Nov 2023, 09:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team