Complain

I called Vodacom on the 31st of July to cancel my migration request , I was told it would be escalated and I would receive feedback. On the 1st of August my request was completely ignored and the migration was processed on my account. my other problem is that I had requested my debit order date to be the 20th and I had agreed to an amount of R399 as I was taking up this contract for my sisters but Vodacom deducts on any day chosen by them and the amount is also inconsistent. because of this I decided to call Vodacom yet again today to request a settlement amount for my account because this account is causing too much admin and it's becoming such an inconvenience and instead of getting a settlement amount I was told to call again in September to request the settlement amount as the system can't request it because of the migration I had requested to cancel and never received feedback for. Vodacom has the best network but I'd rather remain on prepaid because once one takes up a contract with them, the service is so poor I'm so disappointed and regret taking up this contract. Please assist with getting a settlement amount ASAP because I want to close my account with Vodacom no later than the 31st of August.