Complain

During November 2019 I have complained about the misrepresentation made by vodacom consultants. We logged a complain, and everything was put on hold for they were doing their investigations and listening to the recordings.

1 we were told that if it comes out that their consultants were at fault, we will be using the p30 lites with our previous package. 2 we won't be paying anything from the day we have logged our complain. 3 we wanted to cancel our contract but was told that we cannot do anything until the matter is resolved. 4 vodacom never came back to us with the outcome but we had to always call for it. 6 January 2020 we called and was told that the fault was with the consultant and we had to bring back the devices so that cancelation could be made. 7 devices were sent back, but our lines were cut off. 8 was told that vodacom is going to be liable for a certain amount while we have to pay thousands of Rands that we don't understand where it is coming from.

Can we be explained on everything and why would we be paying for something that we don't have, why vodacom didn't keep their promises as discussed via phone.

We don't have devices, we ain't getting any benefits. For us we don't mind paying for end of November, December and until the 7th of January 2020's benefits, because that is what we had and have used.

Stat a new contract with vodacom, for everyone to be happy, than paying for thousands of Rands we don't know.

Regards