1 reviews | Active since Sept 2018
Hi, early this year vodacom deducted 1200.00 on my account, then i reversed it and went to vodacom shop at tsakane mall branch to find out what was it for because to my understanding i don,t owe them anything, then they said i took two phones with them, i asked them where and when, they said at heidelburg branch, i told them to show me my signature because if i need phone i will come to their branch because it is nearer my workplace.
They told me to go to the police station if i don't know anything to make affidavit and bring it back to them, i did so then they told me if they did deduct again i must'nt revese it because now it is on invistigation. Fortunate they didn't deduct anything until know i receive a letter form vodacom saying i owe them 7000.00 after that i receive an email saying that they have handover me to the the lawyers for the phones that i don't have.
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, please note that we will need an affidavit (reporting the ********** activity) and copy of your ID before it can be escalated to our Forensics team.
Once the investigation has been completed the necessary corrective action will be taken to ensure that your account is rectified.
Regards
Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, please note that we will need an affidavit (reporting the ********** activity) and copy of your ID before it can be escalated to our Forensics team.
Once the investigation has been completed the necessary corrective action will be taken to ensure that your account is rectified.
Regards
Consumer Website Team
Best regards,
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