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Maria M
1 reviews | Active since Apr 2021
01 Apr 2021, 12:59
COMPLAIN
I was contacted by consultants from Mondor on the 7th January 2021 on behalf of Vodacom claiming my contract is due for upgrade and that I will pay less money every month which I would save, to my surprise month end I was debited extra money and vodacom even discontinued my services. However this people Mondor Rewards "on behalf of Vodacom their services are very poor. I still need answers!!! Please do not buy any upgrades from them.
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Replies (2)
Vodacom's replyOfficial
01 Apr 2021, 13:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2021, 13:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Maria M's updateReviewer Update
02 Apr 2021, 10:39How has it been resolved.. Are both my contracts cancelled? Because there was only 1 number that was cancelled? Every time when I call I'm given different answers. Please I need a clear answer..
MM
Maria M's update02 Apr 2021, 10:39
Reviewer Update
How has it been resolved.. Are both my contracts cancelled? Because there was only 1 number that was cancelled? Every time when I call I'm given different answers. Please I need a clear answer..