MM
Maria M
1 reviews | Active since Jan 2020
21 Dec 2020, 09:37
Complain
I have a contract phone with vodacom and I took a contract on the 6th of May 2019 and it was for 24 months but I just found out that I will finish my contract on September instead of May and I phoned their customer service to get clarity about this and the lady who assisted me said to me is because I owe them few months ago and I did agree with her but to my surprise I paid them every cent and I was not receiving my package back then and I ask the lady to give their manager a phone and I spoke to their team leader and he said the manager will give me a call, so since from the 9th until now I have been waiting for them. I never seen such thing in my life, I will never pay any cent after may 2021
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Replies (2)
Vodacom's replyOfficial
21 Dec 2020, 10:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2020, 10:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Maria M's updateReviewer Update
21 Dec 2020, 21:12I would firstly like to thank hellopeter for assisting me this far with the dispute I have with vodacom. I wish I could say my problem has been solved but unfortunately they only called to tell me that the contract was increased due to failure of not being able to pay my contract for six month. I admit I did not pay because I was going through financial difficulties at that time. Fortunately I was able to pay the amount due plus interest. I fail to understand why is my contract period increased because I managed to pay them back
MM
Maria M's update21 Dec 2020, 21:12
Reviewer Update
I would firstly like to thank hellopeter for assisting me this far with the dispute I have with vodacom. I wish I could say my problem has been solved but unfortunately they only called to tell me that the contract was increased due to failure of not being able to pay my contract for six month. I admit I did not pay because I was going through financial difficulties at that time. Fortunately I was able to pay the amount due plus interest. I fail to understand why is my contract period increased because I managed to pay them back