Complain

I am very unhappy with the processes used by your employee known to us as Brain from Upgrade department.

During the course of October 2019 we received a call from him, about our upgrade, mentioned that we were due and had to take phones. He mentioned to us that there will be a slight change in our prepaid plan and that will cost us to pay something like R800 from the current rate of R709.

We then had an agreement under the impression of us going to pay R800 not R1472. 96 and our bill of R558. 96 of which that is too much for us.

We received the invoice on the 8th November 2019 with all the amounts we didn't agree upon. We haven't used the phones yet and we will like to return them as soon as possible. We can't be paying for something under false representation.

I also request the recordings of our calls with him.

Regards Concerned customer