Complain

I sent my phone to vodacom at Bayside Mall on April 25th and the phone was sent to Tygervalley vodacom repairs. The lady who booked in the phone was Jamille not (Bayside Vodacom shop), she's impatient and arrogant. Fast forward the phone took long to go to the repairs centre, claim wasn't submitted to the insurance and I was told by the lady (Sandra) from Tygervalley shop to ignore the quotation and they will take it up with the insurance. The booking was apparently cancelled as I didn't accept the quotation. To this day I'm still being told 'this has to be done from the other shop' and the other shop says 'that still need to be done by the other shop' just a lot of stories.