Complain

I have a policy with Vodacom. I phone them to ask for payment break as per contract. They told me that I don't qualify for the break because last year I didn't pay on October. They debit me on the wrong date. I phone them to make payment arrangement. They told me that its their fault, they are going to write-off that payment, but now they said i don't qualify for the break how as I offered to pay. I i requested all call records to Nomusankosi and her colleague three weeks back and they decided to ignore me. I ask them to add my child they told me I can't because they don't offer that kind of ppolicy. I was not informed that they don't offer that kind of policy and I can not add someone.when I joined they explained that I can add my relatives anytime. Again they did not notify me of the changes that I can not add someone on the policy and I was not given an option. For the calls that i requested no one is following up with me. I want all my money from the begging of the policy as they have break the contract or i will sue them. Your service is very poor. I rate you 0 out of 10