Complaiints

I have repeatedly contacted customer service, have also visited the Midrand offices and Mall @ Reds with 2 requests - I have a contract & a Tablet with Vodacom. 1. Vodacom offered a package for my Tablet & delivered same however the parcel delivered was never opened and I requested that they collect the parcel - This took 6 months to clear and eventually found out that a credit had been passed - this after several phone calls and debits on my account for the said "special offer" 2. I have been complaining that the reception is almost non existent, calls are cut off during a conversation, the cel phone does not ring at times and then much later I receive a message of a missed call. I have also had complaints that with an incoming call my phone goes directly to voice mail. This is costing me money as well as the people trying to contact me having to phone several times in order to get a message which could have been urgent! Is this a service which we have to put up with when the debit orders are always honoured at the bank??? Apparently there is a reception problem in the area which Vodacom apparently can not rectify at the moment, why should they worry when they are receiving payment regulary!!!! I would like to add that the service from Vodacom Direct, is not friendly when there is a problem, having being unfriendly when confronted but when "making special offers to sell a package" there is a different approach. I accept that all consultants are not the same as I have had great service at times so perhaps if management could address this problem there would be many more satisfied customers.