Complacent Service/No Service/No Resolution/Still Waiting/And Waiting...And Waiting

<p>My cell phone was ****** on Sunday 25 June around 12:30 pm. When I returned home later that afternoon, I called Vodacom to do a Sim Swop. After numerous calls between Sunday and today (Tuesday 27 June), conflicting explanations, 'Distracted' network errors (???) and my request for assistance escalated (SR reference - A7-U0QR-QM14J), the problem of what I thought was a simple sim swop has now been met with "I can't assist you as our systems are down. Try tomorrow morning or in 1 hour." Vodacom Customer care service is utter *******!!! No care and zero service!!! The call centre ladies have been kind and caring and cannot be solely blamed. As for Vodacom...after all these years of loyal custom to you, I will rather be seeking another SERVICE PROVIDER!!! I've had enough of this *******.</p>