Compensation!!!!!!!

I have been having issues with the internet One was 2 weeks without internet Another was 3 days And again from yesterday I have not been able to connect my router Vuma/ Vodacom doesn’t compensate me for outages because it’s prepared when it’s their fault, while we pay in full for 30 days but if there is an issue, they say that they only compensate people in contract These are some ticket numbers ******6847 I would like to be compensated for all These faults that were not in my control and if not, I am leaving this internet provider because yourl are trash and the customer service is disgusting.. Even speaking to the manager doesn’t help..I need this escalated to the ICASA My name is Snenhlanhla Radebe My order number OVR-*** I need an email confirming that this has been escalated and send it to my personal email which is ***