LB
Lee B

1 reviews | Active since Nov 2016

07 Oct 2020, 10:03

Company not wanting to do business with existing clients.

Hi Team Vodacom I have a complaint.

So I called your cancellations department and requested to cancel a month to month so that a new contract can be taken out and is still waiting for the call back to be done to ***. Do you or do you not want to do business because MTN offers the same for less and I am not in the mood to go off like a banshee because Sipho which did not want to give a surname was too inkompetent to do his job.

If I do not see any movement I will go find another supplier for all the Vodacom users in our company of over 220 client.

I also know how useless the telecoms space is so let me get this too all your platforms with the hope of getting some form of service... Guess you want your clients only to have 1 contract once off and then go elsewhere...

0
Replies (1)
Vodacom
Vodacom's reply07 Oct 2020, 11:06
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team