******** COMPANY MAKES ESKOM LOOK COMPETENT AVOID AVOID AVOID!

Vodacom's online retail and after-sales customer service is ********ly ***********. If they were an individual and not a bloated, ******* company they would be charged with larceny. I ordered a phone online and then logged a return (with the intention of cancelling the contract) with the After Sales department (within the 14 day cancellation period). The return logging process was a mess and I had to keep following up on when and where the phone was going to be collected. At last, nearly a month after I logged the return, the phone was collected by the courier. Since then, nearly every week day for the past two months I have called the after sales department trying to cancel the contract. Every single time I have spoken to a different person who makes a number of claims on various themes: They cannot locate the phone. They have no evidence of it being collected. They have no evidence of any courier. They can't find my name. Their system is reloading. Some of them have told me they know where the phone is. Some of them have said they personally cancelled the contract. Many have said they escalated the problem to their manager. Nothing has happened and I am never able to get hold of the same agent twice. I am being charged for a phone I do not have and a contract I do not have access to every month. I cannot express how revolting these people are, in a country where we have no electricity, where the cost of living is going through the ceiling, here is this behemoth of a company just leaching off the people. Ugh evil.