Compact Z5 - Overheated AGAIN and cracked back glass
<p>Good Day</p> <p>My sons phone is NOT even 1 year old (IMEI- ********** ********** 3) and has now for the second time overheated and cracked the back glass! The first time this happend the phone was only a few months old took it to Centurion Vodacom to get fixed which took FOREVER and they gave us a CHEAP useless phone to use. I told the manager at Centrurion Branch why do they fix the phone if the phone is new? So i would like to know what do we do now? Give it in again wait 4+ weeks to get it fixed and you give us a useless phone? Im not happy with this as this phone is not a CHEAP phone! Please advise URGENTLY!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Vodacom Repairs is governed by the manufacturer’s warranty terms and conditions when dealing with a replacement or repair of a phone.
I understand your frustration, however the handset needs to be rebooked in at your closest Vodacom repair store and be sent to the Advanced Repair Centre for further investigation.
Kind regards
Vodacom Consumer Website Team
Dear Client
Vodacom Repairs is governed by the manufacturer’s warranty terms and conditions when dealing with a replacement or repair of a phone.
I understand your frustration, however the handset needs to be rebooked in at your closest Vodacom repair store and be sent to the Advanced Repair Centre for further investigation.
Kind regards
Vodacom Consumer Website Team