JK
Johny KrAA1/4ger

1 reviews | Active since Jun 2013

24 Aug 2020, 21:07

community ******* - ******** billing

Vodacom's ******** billing and incompetence at billing and dealing with problems

I have had many fight with Vodacom members about ******* and ******** billing on my accounts. With numerous times being charged for 3rd part content services that no one can prove. Gratefully after a long fight I did receive my money back ****tle help from Vodacom). To avoid this instance I made sure that my account was blocked to all content services. To my relief even the wording ''content services'' was removed on all my latest invoices. No sadly, I have immigrated to the UK in June 2019 and running a credit score test before purchasing a car, I found that my perfect record is not so perfect anymore because of Vodacom says I owe them money? No Debit order? no Email? no call? I would have gladly pay (even double the amount) if I had received a proper invoice with the information) So once again I have to fight for what is mine. and not their to have taken in the first place.

Any advice or contact details would be appreciated.

0
Replies (4)
Vodacom
Vodacom's reply25 Aug 2020, 06:58
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
JK
Johny KrAA1/4ger's update31 Aug 2020, 15:08
Reviewer Update
Hi website team. Unfortunately no one has made contact with me yet. No email or message.
JK
Johny KrAA1/4ger's update08 Sept 2020, 20:22
Reviewer Update
Still nothing? Does someone actually do something? Or is vodacom just paying someone to type replies on HelloPeter every now and again?
JK
Johny KrAA1/4ger's update14 Sept 2020, 11:54
Reviewer Update
I have sent all the required information. still, waiting for someone to make contact with me or give me an update on what is going on?