Communications Company with No Communication

<p>I have/had a contract with Vodacom for my phone and sim card which I commenced from July 2016. I have steadily been paying my contract fee every month. In 2017, I went through a few changes which included my banking details changing to this meant that my debit order wasn't able to successfully go off. Vodacom then sent me an email to let me know that my account was in arreas (sic). My line was cut and I was only able to receive incoming calls. Which is expected when you need to pay your account. A day after receiving this email, I did an EFT and sent proof of payment to Vodacom of the outstanding amount. However, on the very same day, my cellphone line was completely cut. No incoming calls, no outgoing, NOTHING!! My phone was only useful in Wifi areas and to take photos I suppose.</p> <p> </p> <p>I went to my nearest vodacom dealer (which is not even a Vodacom store because we don't have one in my town; we a have a shop that is just a dealer for vodacom). The lady there was lovely and called vodacom to find out what had happened and how long they would take to reactivate my line. Only to be told that the vodacom legal department had deleted my number completely and that it no longer existed on their system. She said to me that that was odd because they would usually never do that unless the customer has requested that. She put through a million enquiries for me and Vodacom finally said that they would sort it out. She gave me my sim card back and they said they would reinstate it in a few days. Given the nature of my job, I needed another number urgently so I bought another sim card in the interim.</p> <p> </p> <p>I have since received no communication at all from Vodacom who have my email address (as this is how I recieve statements) and my work number (because I had to provide this on my contract information). Until today (4 August 2017) when I get a call from Attorney's telling me that my case has been handed over to them by Vodacom, who have cancelled my contract and now I owe then R6500,00 for the remainder of the amount on my contract. Please understand my utter confusion at being told that a contract that I was up to date with and had been paying since was now cancelled and that Vodacom had completely kicked me off of their network. No communication, no nothing!! And they can't even use the excuse that they tried to get hold of me on the contract number because according to them, that number doesn't exist; THANKS TO THEM!!!</p> <p>Now I am being contacted by lawyers about someting I know nothing about!</p> <p> </p> <p>I have now spent an hour on the phone with vodacom and their explanation is that at the time of the payment, the account was already in the process of being handed over to the attorneys. This was all happening while I was on the line with them and they told me that everything was going to be alright and they were going to reactivate my deleted number. I spoke to Yolanda from Private Collections at Vodacom and all she could do was say that she's not the one in charge of communicating with clients and that this is just what it is.</p> <p> </p> <p>I have never been so disappointed in a company in my life. I don't think I could ever deal with vodacom again. I intend to counter-sue if this matter is not resolved. </p> <p> </p> <p>Consider yourself having lost a customer.</p>