Communications company unable to communicate

<p>On Friday the 23 Sep 2016 at about 17:00 I received a number of SMS's regarding upgrades and new contracts on my account. I immediately called Vodacom service centre and was told that the accounts department is closed and I will have to call back the next morning. So, called Saturday and reported two S7 upgrades and two Topup MBB 24 MNT contracts on numbers unknown to me that where somehow done on my account. I spent 68 minutes on the call with the operator - about halfway through the process pressing cancel instead of submit. Got an SMS that says service request S3-G646D-DGXD has been logged and that they will contact me on receipt of my Fax - Fax? really? <br />Well, nothing happened - untill I called again on Wednesday - they tried to transfer me to the legal department but all I got was a voice menu asking to rate the service. Needless to say, I rated the service as 0 and was told I will be contacted within 24h. Yes, I am still waiting to be contacted!<br />I tried calling the number I was given for the legal department to be confronted by a voice menu with only two options - either I am a debt collector - press 1, or I am in arrears on my account press 2. No other options, no way to get to an operator.<br />Vodacom - a communications company? I think not. As soon as I can get hold of anyone, my account will be closed - if that will be at all possible... </p>