Communication giant who cannot communicate!!!

Yet another issue. Seriously starting to get fed up with this **** now Vodacom!!! How do you close an open ticket without providing the client with any feedback whatsoever on the outcome or findings of the investigation and then proceed to lock their lines? On principle, I WILL NOT pay the unlocking fees you are now charging me with after you locked my lines without providing me with any feedback following the investigation! Had you been civil and and decent and simply provided the feedback, I would have made the necessary payment and there would have been no need for my lines to be locked and therefore I would not have unnecessarily been billed unlocking fees... SORT IT OUT!!!!!!!