GP
Glenda P
1 reviews | Active since Dec 2018
16 Aug 2024, 02:21
Communication atrocious
Service and Communication is disgusting…. When I enquired as to the status of my contract, the automated voice system stated that the upgrade was valid from 1 August A service consultant also confirmed this on the 14th of August. Vodacom however did not have the stock of the phone I wanted and I was advised to try the istore. On the 15th we went to the istore and did the upgrade, only to find out that Vodacom slapped us with a R2500 early upgrade fee, which Vodacom never informed us of Totally unacceptable and disgusting
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Replies (2)
Vodacom's replyOfficial
16 Aug 2024, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2024, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Aug 2024, 16:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2024, 16:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,