DC
Daniel C
1 reviews | Active since Jan 2010
29 Dec 2021, 10:38
Communication and repair delay. Over 5 weeks and nothing.
Repairs center in Canal Walk has been messing us around for 5 weeks, We were told by Roche that a screen would be ordered for our repair and all I asked was that we had weekly communication on the part order and I have had no feedback other than when I call and ask. Surely Vodacom can do better than this? We pay a ton in contract and insurance fees and I literally only asked that I was communicated to. 5 weeks and I have had to call in asking every time.
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Replies (3)
Vodacom's replyOfficial
29 Dec 2021, 10:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2021, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DC
Daniel C's updateReviewer Update
31 Dec 2021, 11:47You have not contacted me nor has the repair Center gotten back to me after Roche promised me he would call me and confirm if delivery had been made. 6 Weeks now, I think I should cancel my multiple contracts with Vodacom and take my business elsewhere.
DC
Daniel C's update31 Dec 2021, 11:47
Reviewer Update
You have not contacted me nor has the repair Center gotten back to me after Roche promised me he would call me and confirm if delivery had been made. 6 Weeks now, I think I should cancel my multiple contracts with Vodacom and take my business elsewhere.
DC
Daniel C's updateReviewer Update
05 Jan 2022, 20:38You were perfectly able to contact me as I was contacted by Vodacom by a salesperson trying to get me to upgrade, it is absolutely shameless. What do I do about my broken phone that you won't repair even though I am paying insurance?
DC
Daniel C's update05 Jan 2022, 20:38
Reviewer Update
You were perfectly able to contact me as I was contacted by Vodacom by a salesperson trying to get me to upgrade, it is absolutely shameless. What do I do about my broken phone that you won't repair even though I am paying insurance?