1 reviews | Active since Apr 2013
Common *******
<p>I’ve been on a 10Gig package for last 3 months. First month went fine but after they started charging extra. Second month it was a R22 extra. I queried this and I am still waiting for a response 2 months down the line. This month I receive a bill for R129 extra ***!!! I checked my balance regularly and very sure I never went over my Cap. With the bill of R129 extra I switched off my router the morning after checking my balance I then switched on my router after the 1st when my 10 gig is instated. SO PLEASE EXPLAIN WHAT ARE THE EXTRA FEES FOR. PLEASE DONT ***** WE ALL WORK HARD FOR EVERY PENNY.!!!!!! Charmain in call centre also useless. Waste of airtime and im calling from MTN!!! ********** 184088 iD NO</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
