rA
rudi A

1 reviews | Active since Apr 2013

21 Jul 2016, 17:10

Common *******

<p>I’ve been on a 10Gig package for last 3 months. First month went fine but after they started charging extra. Second month it was a R22 extra. I queried this and I am still waiting for a response 2 months down the line. This month I receive a bill for R129 extra ***!!! I checked my balance regularly and very sure I never went over my Cap. With the bill of R129 extra I switched off my router the morning after checking my balance I then switched on my router after the 1st when my 10 gig is instated. SO PLEASE EXPLAIN WHAT ARE THE EXTRA FEES FOR. PLEASE DONT ***** WE ALL WORK HARD FOR EVERY PENNY.!!!!!! Charmain in call centre also useless. Waste of airtime and im calling from MTN!!! ********** 184088 iD NO</p>

0
Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 04:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,