COMMMUNICATION WITH YOUR CUSTOMERS

I phoned Vodacom today with an urgent request. I spoke with a lady named Ntando, after giving her all my security details, she advised that she was off line but she would call me back within 15 minutes, this was at 09h47 this morning. I’m still waiting. If it wasn’t so urgent that I conclude my business with them I wouldn’t mind, usual service from Vodacom, hurry up and wait. I have since sent an e-mail requesting urgent assistance, not sure if I will get a response. It is ironic that for a communication company, supposedly the best, their response time and communication is severely lacking. Come on Vodacom, live up to your name if not your reputation. Disgruntled Customer, Ellen Kelly