Comfortable service provider does not care about keeping customers

Online order was not recognized on the system, when trying to call and find out why I am told I am lying, two separate call center operators put the phone down in my ear! Calls are recorded for quality purposes but they cannot even use them to access my previous calls or to see that their operators are putting the phone down in peoples ear when they do not have answers. Not enough training done on customer service. Online system is not reliable and no email addresses can be provided to send screen shots of what I am seeing on my side. I wish I did not have to do business with this company anymore as they are ***********.