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FM
Franz M

1 reviews | Active since Jan 2016

16 Oct 2018, 14:42

Come on Vodacom, this should be easy to solve.

Why MUST I go into a Vodacom store to load data on one of my phones on my business contract if they run out? Why can't I, as before we upgraded LAST YEAR OCTOBER do the loading of data through my bank account?

We have phoned, emailed, spoke in person to many people and after a year we still have the same problem.

WHY???

0
Replies (4)
Vodacom
Vodacom's reply16 Oct 2018, 17:06
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
FM
Franz M's update19 Oct 2018, 11:44
Reviewer Update
Yip, and the mess around starts again.... Person calls, "oh it's for business, sorry can't help you".. Second person calls, "We'll send you an email" When will this email be sent? Going for two days now and I'm still waiting for the email...
Vodacom
Vodacom's reply24 Oct 2018, 08:49
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that the Business Team responded via email. You may also contact them directly on ***(free from a Vodacom sim).

Regards Consumer Website Team 
FM
Franz M's update26 Oct 2018, 15:32
Reviewer Update
Your Systems tells you WRONG!!! I'm still waiting for that email. You have my correct email address, I checked my junk mail folder, all my email are also forwarded to my Gmail account from my ISP and there is no email from vodacom. You have no idea how many times I contacted your useless ********** number just to be transferred from pillar to post or told "we will send you an email". SO PLEASE SEND ME THAT EMAIL!!! OR JUST FIX THE PROBLEM! ONE YEAR AFTER IT STARTED AND NO ONE AT VODACOM WANTS TO FIX A PROBLEM. On Monday the 22nd I get a message that the service ticket has been closed!?!?!?!? WHY???? I'm still waiting for an "email" from you. I contacted you through Facebook even there you are full of promises and nothing has happened (same person on Hellopeter?), now you don't even reply on Facebook... Please stop with the "sweet talk" as above. JUST FIX THE PROBLEM.