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Thys N

1 reviews | Active since Sept 2011

17 Jan 2019, 11:32

Come back later so that we will not assist you

One can not say Vodzcom is useless otherwise they wuld not be making money so obviously they are making to much money and do not care zbout existing customers. Ever sin e I started with Vodacom,I have paid my account by means of a debit order. My wife's phone was due for an upgrade and we only decided to "try" for an upgrade. I went to he Vodacom shop at The Glen, but was informed that my account was in arrears even I could prove that the debit order was paid. The accounting department informed me that my account was up to date but there was a system sync problem and that could only be fixed after the 7th of January 2019. I returned to the same store on the 17th but again I was told that I was in arears and have to contact the accounting department. I refused and after a phone call the consultant informed me that they have escalated the problem and it would only be fixed in five hours time. So, either the consultants at Vodacom are lazy, stupid, ********, are good ***** and simply do not care about customer services as Vodacom makes too much money to care.

0
Replies (3)
Vodacom
Vodacom's reply17 Jan 2019, 12:00
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply17 Jan 2019, 14:54
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised you accordingly. Regards  Consumer Website Team 
TN
Thys N's update21 Jan 2019, 16:46
Reviewer Update
Still on the same subject. USELESS. The idiot that answered my initial complain did not even bother to follow up and according to him there was no problem with the upgrade but asked if he could provide me with assistance with the upgrade which obviously I refused because in a typical Vodacom attitude from him, there was not a problem on their side. But wait the story continues. I went to the local Vodacom store for an upgrade and services which I did not request was added to the quote and the person assisting me was not able to remove the items. Even she complained about the fact that nobody at Vodacom answered her call. Eventually she called me back and informed me that there was an item to my quote that she could not remove and did not no what it was for. It was for a Contract Cover Insurance for R 6.99 and she was told that I must first sign the quote and only afterwards could have it cancelled. REALLY Even she or the manager did not know what it was for. I tried to contact Vodacom Contract Upgrades to enquire about the item but needless to say, after 8 minutes and 12 seconds of holding on, I realised my call would not be answered. The voice on the other side kept saying that after the call I must please evaluate the service received. What a lot of *******. And Vodacom maintain they are the best.......