SW
SONJA W

1 reviews | Active since Jun 2010

14 Mar 2017, 10:26

Combine my invoices without my approval which is causing problems for my business!!!!

<p>Account number: I ********** -8. Vodacom contacted me and asked me if I wanted to upgrade my plan and I agreed. Since then which is two months ago, they decided WITHOUT MY CONCENT to combine my numbers ********** and ********** 408 onto one invoice. Now they are telling me they cannot split it again. These numbers are used for different clients of mine and I need to send individual invoices. I already lost money last month because they refused to split the invoice. I need this invoice split immediately so that I can invoice my clients accordingly. Alternatively I will seek legal advice as I am currently loosing income due to decisions made by Vodacom without my consent.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 10:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team