COLLECTIVE INCOMPETENCE

DURING THE EARLY PART OF 2016 THE WRITER CEASED TO RECEIVE INVOICES AT HIS P O BOX. THIS CARRIED ON THROUGHOUT 2016 DESPITE MONTHLY CALLS TO VODACOM'S CALL CENTRE. NOW, AS WE APPROACH THE END OF AUGUST 2017 AND AFTER SIX VISITS TO VODAWORLD THE WRITER IS STILL TO RECEIVE PRINTED INVOICES TO MY P O BOX. DESPITE EFFORTS TO HAVE THE SITUATION CORRECTED VODACOM'S FRONT LINE CUSTOMER CARE STAFF HAVE NO IDEA OF THE MEANING OF EMPATHY & FRANKLY SEEM TO BE MORE OBSTRUCTIVE THAN SUPPORTIVE. THE WRITER HAS LODGED COMPLAINTS AGAINST VODACOM VIA ICASA. ONE FOR THE LACK OF SERVICE REGARDING THIS COMPLAINT AND MORE RECENTLY, THE GALACTICAL INCREASE IN DATA DOWNLOAD COSTS ON MY CELL PHONE WHICHED COMMENCED IN FEBRUARY 2017. WHEREAS CREDITS HAVE BEEN PASSED THEY ARE NOT REMOTELY WHAT IS REQUIRED TO BRING BACK MY AVERAGE MONTHLY EXPENDITURE OVER THE PRECEEDING 13 MONTHS.

IN RESPONSE TO MY COMPLAINT REGARDING ACCOUNT BILLING , VODACOM HAS BLATANTLY AND GROSSLY MISREPRESENTED THE TRUTH IN THEIR RESPONSE VIA ICASA. THE WRITER HAS RESPONDED AS THE COMPLAINTS REMAIN OUTSTANDING. IN THE VODACOM RESPONSE TO ICASA THE WRITER DESCRIBES THE CONTENT AS UN-RESEARCHED "DEFENSIVE ASSUMPTIONS" DESIGNED TO OBSTRUCT A SATIFACTORY CONCLUSION AND ADD TO THE FRUSTRATION. "COLLECTIVE INCOMPETENCE" ACCUARTELY DESCRIBES THE PATHETIC SERVICE FROM VODACOM STAFF AT VODAWORLD. WHEN THESE COMPLAINTS HAVE BEEN SATIFACTORILY DEALT WITH, IRRESPECTIVE OF WHAT IT TAKES, THE WRITER AND ASSOCIATES WILL BECOME EX-CUSTMERS OF VODACOM.