Collection of phone from Vodacom Newmarket Repair store

I had a terrible experience with Vodacom New Market Store. Josi the person who was supposed to help us, is very rude, hangs up call when we request feedback and updates. We claimed a phone from insurance and it was approved. She apparently ordered the phone, a mere Samsung A2 core for a pensioner. She took over 3 weeks to get back to us, we have been more than patient. We are the ones always calling checking for updates. We went to the store more than 3 times to be turned back. Its either she has knocked off, or the phones were given to some one else, we are not a priority. Disappointed by the shocking service. I always received good service from other branches, but Jozi has just been so pathetic and very rude.