Collection of Phone and contents

Yet again no response from Vodacom, I finally got through to cancel the contract and was told it will be collected within 48 hrs this was last week Thursday its now Tuesday, I am so disappointed in Vodacom this is just bad, please collect your phone and its contents and refund my money or start paying me storage fees. this is unacceptable. I will not call or email again, this is a waste of my time none of the calls i made to vodacom were free as i do not have a vodacom Sim card. this must be sorted out today 21/04/15