AM
Andrew M
1 reviews | Active since Aug 2022
02 Aug 2022, 09:20
Collection Notice NM017598-3 7 Months Later Subjected to yet again Terrible Vodacom Service
Have just received a collection notice on a account NM017598-3/*** paid settled cancelled and migrated to prepaid on the 31st of January 2022 , now claiming there is a R16319.91 balance on account , called *** put in my number does not pick it up then says hold to speak to someone and then drops call , why are we constantly subjected to terrible service from Vodacom ,
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Aug 2022, 10:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Aug 2022, 10:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Andrew M's updateReviewer Update
04 Aug 2022, 10:58I am not quite sure as to the 2nd reply received as I have not been contacted and that the reply states that the account is not paid in full , I have mailed the last statement and proof of payments that were done on the account before the line moved over to prepaid and the balance was no near the R 16000.00 now claimed to *** and received reference 002D5aHECUHU9VR8 , the line was also not terminated early but at its termination date , somewhere someone has made and error and I am burdened with having to sort it out , please conscientiously review whatever error has been made by Vodacom and correct
AM
Andrew M's update04 Aug 2022, 10:58
Reviewer Update
I am not quite sure as to the 2nd reply received as I have not been contacted and that the reply states that the account is not paid in full , I have mailed the last statement and proof of payments that were done on the account before the line moved over to prepaid and the balance was no near the R 16000.00 now claimed to *** and received reference 002D5aHECUHU9VR8 , the line was also not terminated early but at its termination date , somewhere someone has made and error and I am burdened with having to sort it out , please conscientiously review whatever error has been made by Vodacom and correct
AM
Andrew M's updateReviewer Update
09 Aug 2022, 10:34Good day have still not received a reply on the above
AM
Andrew M's update09 Aug 2022, 10:34
Reviewer Update
Good day have still not received a reply on the above
AM
Andrew M's updateReviewer Update
16 Aug 2022, 13:26Today is the 16th Fourteen days later and still no response
AM
Andrew M's update16 Aug 2022, 13:26
Reviewer Update
Today is the 16th Fourteen days later and still no response