Collection nightmare, false promises, poor service delivery!

I went on the Vodacom website to see when I am due for an upgrade by entering my cellphone number and the website showed that I am currently eligible for an upgrade. I then upgraded my contract package and upgraded to a new device too. After receiving my latest invoice I noticed that I am now paying for 2 devices and my new contract package. I was not aware or informed that I had another 4 months left to pay off my previous device. I would like to return the upgraded device (which is in its original packaging and unused) and cancel it from my contract and after the initial device contact ends in June 2021, upgrade to the newer device again. I have called into the call centre to rerun the device and log my query . I received a sms to say that they have requested collection and the device would be collected within 3-5 working days. On the 5th working day I called after sales to see why the device has not been collected. They mentioned that it takes 14 working days (3weeks) to collect contradicting the sms I received. I left it up until day 14. I called in to after sales today to query why the device has still not been collected, and the customer service agent advised that on RAMs side they did not receive the request. They have now re-logged the request. I refuse to wait another 14 working days at a failed attempt to collect a device which I am not using and I am paying for. This is extremely poor service from vodacom and the customer service agents. I have to now wait a total of 28 working days in the hopes of retiring this device. I refuse to pay any driver for this device which is sitting in the box due to negligence from the company. Poor communication, poor service delivery and poor execution. I expect immediate communication from vodacom and this issue to be rectified in a week. First call was logged 12 Feb 2021