Collection department not contactable

Item: Vodacom
Rating: 1
Author: Tshepiso B

Vodacom you say I'm in arrears but when I try to contact your collections department the voice over says it does not recognise my ID number. What must I do?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Nov 2023, 07:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply17 Nov 2023, 07:43

Official

Tshepiso B's updateReviewer Update

17 Nov 2023, 09:04

Good day, I am not able to contact a human on the number provided as my number has been converted to a prepaid. How must I make payment arrangements?

Tshepiso B's update17 Nov 2023, 09:04

Reviewer Update

Good day, I am not able to contact a human on the number provided as my number has been converted to a prepaid. How must I make payment arrangements?