Collection Delay and no response - 3rd post

This is the 3rd post I am doing, and no feedback still from Vodacom. Waiting for the device collection since 21/02 - made many calls to call center and every time they said, be patient as our time limit is 7 to 14 days, and still, no collection happened. Spoke to Randall from Vodacom many time, and he assured me for the collection last week, and still no progress.

Thanks, Ankur