Hellopeter
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AK
Ankur K

1 reviews | Active since Oct 2021

23 Mar 2022, 08:41

Collection Delay and no response

Waiting for the device collection since 21/02 - made many calls to call center and every time they said, be patient as our time limit is 7 to 14 days, and still, no collection happened. Spoke to Randall from Vodacom many time, and he assured me for the collection last week, and still no progress.

Thanks, Ankur

0
Replies (4)
Vodacom
Vodacom's reply23 Mar 2022, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Mar 2022, 15:33
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  Our records indicate that our Hello Peter Team has been in contact with you and have escalated the matter. We have requested the team to prioritize this for you.

Apologies for any inconvenience this may have caused.  Regards  Consumer Website Team 

Best regards,

AK
Ankur K's update25 Mar 2022, 10:01
Reviewer Update
Hi Vodacom Team,

Please let me know the progress on this.?


Thanks,
Ankur
AK
Ankur K's update28 Mar 2022, 10:04
Reviewer Update
Hi Vodacom,

Any feedback here..??