Collection

Vodacom online

I purchased a deal online delivery of devices was made within 2-3days(23 Feb), on 3 March I called Vodacom to logg a call for collections because the devices wasn't what I was expecting please note this is still in my 14 day return period.Vodacom said the collection of devices takes between 7-14 days.

17 March I call Vodacom to hear when they coming to collect the devices only to hear from the call center operator that she can see I logged a call but it wasn't put through to collections. On the very same day I get a Email from Lynette Pillay saying that pick up of devices was arranged from Ram on 5 March at 17:43 but nobody was at my work premise. Obviously not Because I work till 4, however the next day nobody informed me on the pick up. I only found this out on 17 March after I contacted Vodacom.

After countless email with Lynette it was then said pick would be on 19 March, 19 March I called Lynette she then changed her story saying new pick up will be arranged 23 March I should leave it by someone who is at home all day, I then did that no Pick up was made 23 March.

After countless mails, Lynette then said on 27 March she will arrange another pick up for 29 March she even said in her mail that I should remind her on Monday 29 March, which I did no pick up was made, devices is still with me.

I called Lynette today and mailed her she was unavailable only to get a mail now saying devices is picked up and I should call to check if my contract has been canceled , but no pick up was made I still have the devices with me.

This is unacceptable, I need someone from vodacom to sort this out, I want no dealings with Lynette, I have all the emails that was send and received, and would gladly forward it to the correct persons.