Collection

<p>ordered a cell phone online called online department were i was assisted by an agent, my cell phone was delivered within 48 hrs, in my term and condition it say i can return the cell phone if i dont like it, of which the day that i received the phone di called Vodacom and confirmed with them that i dont like the phone they must collect it so that i can order another one, for the past 7 days i have been calling Vodacom and asking for the progress of the collection, it looks like everytime when i have to do an upgrade with vodacom its a struggle, i have been a loyal costomer so i feel its wrong for vodacom not to come and collect the phone. And what makes me angry is the fact that the Agents at vodacom dont undurstand the meaning of costome services and i am now tired.</p>