1 reviews | Active since Mar 2017

07 Mar 2017, 20:10

Collapse of Vodacom service

<p>In January 2016, a consultant added two lines **********ly to my account. I can only imagine that this was for her own commission targets as it was no mistake. Since then I have complained 60+ times. Provided all manner of verifications, affidavits, letters copies of accounts, bank statements. Internal processes are so poor, and intentional obstacles are put in a customers way to ensure that issues are not resolved.</p> <p>They bill happily every month and now owe me many thousands. They will also blacklist a customer in a minute and terminate the service if Debit orders are blocked.</p> <p>It is expected that the customer resolves their internal ethics problems.</p> <p>So where have the ethics gone? I have had nothing but good service for the last 19 years but now its gone</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2017, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team