Collapse of Vodacom service
<p>In January 2016, a consultant added two lines **********ly to my account. I can only imagine that this was for her own commission targets as it was no mistake. Since then I have complained 60+ times. Provided all manner of verifications, affidavits, letters copies of accounts, bank statements. Internal processes are so poor, and intentional obstacles are put in a customers way to ensure that issues are not resolved.</p> <p>They bill happily every month and now owe me many thousands. They will also blacklist a customer in a minute and terminate the service if Debit orders are blocked.</p> <p>It is expected that the customer resolves their internal ethics problems.</p> <p>So where have the ethics gone? I have had nothing but good service for the last 19 years but now its gone</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
