Cold unresponsive help from vodacom

I find myself writing again to express my disgust over the service level I continue to recieve from Vodacom in my attempt to have an e-sim done on my phone. After the last review I wrote last on the 2nd of February 2025 , I had some one call from vodacom attempting to help, I last sent them the QR code in question via email and that was the last I heard of them. I have written 3 emails thereafter but only to recieve a deafening silence. Today I went to a vodacom store in George to ask if I could get them to help or connect me to someone at customer care only to be told by the service representative that they could not help me contact vodacom as ALL of the staff there were not on the Vodacom network. I could not believe this and even now, the very shop employees in vodacom regalia in a vodacom store were not even subscribed to thier employer network! I ask myself if there is any hope for me to cling to such disgusting service where I have to go and beg to get help. I am now even questioning my sanity that why keep on going to the same cycle of attempting to get help from a service provider who does not give a damn about thier customers.