Cold calling agent *****

Item: Vodacom
Rating: 1
Author: Malcomb D

***** dispute REF: EC-1J3L-2U6XQV

I was called by an agent who convinced me to UPGRADE one of my phone contracts to "save me money". At the same time I willingly took out a Data contract which I am quite happy with. A few days later 2 SIM cards arrive and one Huawei Modem..... no instructions no ****** all. So I take one SIM card and put it into the modem and wait. A few hours later it starts working. Great. The other SIM I just leave as its an UPGRADE on my wife's phone contract right? WRONG!!! 2 Months later I get the bill for the Data contract (still quite happy) and..... A BRAND NEW CELLPHONE CONTRACT!!!! This was not the upgrade I signed up for!!! For 4 months now I have been paying for FOUR contracts!!!! ***** dispute was lodged early January.... and I'm still getting invoices with FOUR contracts. What the hell Vodacom?? I have been a loyal customer for 25 years!!!! Please fix this. I am tired of waiting.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

15 Feb 2018, 21:10

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Feb 2018, 21:10

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Malcomb D's updateReviewer Update

22 Feb 2018, 15:26

This is absolutely atrocious!! I just received an email with a quote to cancel one of my original contracts that was allegedly going to be upgraded instead of you cancelling the ********** new one you just gave me instead of an upgrade! So I must lose my wife's number she has had for 20 years because your call centre agent is dishonest!! Fix this please. I am NOT amused. Please just give me an email address of a real person that will be able to help me. I am out of the country at work and I cannot spend hours on international calls.

Malcomb D's update22 Feb 2018, 15:26

Reviewer Update

Vodacom's replyOfficial

23 Feb 2018, 13:10

Good day,

Kindly be advised that the contract with cell number *** has been cancelled and the necessary credits have been passed. Credits will reflect within 48 hours. Please contact *** for any assistance on your account.

Please accept our apologies for any inconvenience caused.

Regards,
RM

Best regards,

Vodacom's reply23 Feb 2018, 13:10

Official

Good day,

Please accept our apologies for any inconvenience caused.

Regards,
RM

Best regards,

Malcomb D's updateReviewer Update

23 Feb 2018, 14:04

Oh dear. *** is the incorrect account :( That is my DATA account. The correct account to delete is ***

Malcomb D's update23 Feb 2018, 14:04

Reviewer Update

Oh dear. *** is the incorrect account :( That is my DATA account. The correct account to delete is ***