NM
Nomathamsanqa M

1 reviews | Active since Jun 2019

20 May 2025, 14:30

Codacom" ****ming Customer

I logged a complaint on fibre todate no down time has been credited.

On Sunday I bought 60 minutes VC and it was depleted with a call that did not last 5 minutes

Todat approximately 13:30 I bought again R29 VC for 7 days. I was cut within 3 minutes of a call.

This is uncall for.

I called against as usual customer centre and I am informed that VC are taken by out of bundles.

I am on a Vodacom fibre that is unstable and I am told the VC is taken buy out of bundles.

This is *******, I need my money credited.

It hard time I take all this ********* practice to ICASA.

Vodacom stop your ****.

I need my cdrwdir and down time whatever your technical lingo is. I need my money or credit. This is a ****

0
Replies (1)
Vodacom
Vodacom's reply20 May 2025, 16:27
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team