NM
Nomathamsanqa M
1 reviews | Active since Jun 2019
20 May 2025, 14:30
Codacom" ****ming Customer
I logged a complaint on fibre todate no down time has been credited.
On Sunday I bought 60 minutes VC and it was depleted with a call that did not last 5 minutes
Todat approximately 13:30 I bought again R29 VC for 7 days. I was cut within 3 minutes of a call.
This is uncall for.
I called against as usual customer centre and I am informed that VC are taken by out of bundles.
I am on a Vodacom fibre that is unstable and I am told the VC is taken buy out of bundles.
This is *******, I need my money credited.
It hard time I take all this ********* practice to ICASA.
Vodacom stop your ****.
I need my cdrwdir and down time whatever your technical lingo is. I need my money or credit. This is a ****
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
20 May 2025, 16:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 May 2025, 16:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
