CODACOM IS USELESS !!

Due to fact that I lost a major amount of data with Vodacom as SP and numerous efforts on my side to get answers from Vodacom, (the last from a person, called Mato, last Friday 1/3/2024, who promised to call me back, which he didn’t), I decided to go Fibre.

A very effective and knowledgeable advisor, with the name of Shaunn, at the Kolonnade Shopping Centre, walked the extra mile to assist me in obtaining and instellation of Fibre in my home. Thank you Shaunn !! On Wednesday 28 February 2024 Metrofibre (?) installed the hardware (cabling and router) for the Fibre. The foreman of the workmen then said that it will take Vodacom 72 hours to get the fibre operational. On Friday 1/3/2024 I inquired, why isn’t the system operational. Everybody at Vodacom was blaming everybody and asked me to send pictures of the router, a little blacvk box and all the serial numbers. Why? Would I lie to them. In the end, on Friday, I was contacted by a person called Siseko. He sounded on the ball and he even e-mailed me. He said everything will be operational on Monday 4/2/2024.

It is now Monday 4/3/2024, 11:45.

I have e-mailed Siseko twice today and called hom once.

Except Shaunn, mentioned earlier, the staff at Vodacom is ******** and untrained !!

Please help !!